Retail Supervisor: Lead, Coach & Customer Experience

VF Corp.; Wauwatosa (WI); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Employee benefits

Job summary

The North Face is seeking a Supervisor to support the store’s leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

You will monitor KPIs, help achieve sales goals, and foster an inclusive team culture. This role suits someone who thrives in a fast-paced retail environment and enjoys mentoring others.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• High School Diploma or equivalent preferred.
• Ability to stand and move around the store for extended periods and perform physical tasks.

Responsibilities

• Lead the store's leadership team and drive best-in-class customer experience.
• Coach and develop associates to achieve sales and productivity goals.
• Supervise daily store operations, including opening/closing, floor coverage, and inventory handling.
• Support stockroom, merchandising, and loss prevention; ensure product flow to sales floor.

Skills

Store leadership

Customer service

Coaching

Communication

Education

High School Diploma or equivalent

Tools

POS systems

Job description

The North Face is seeking a Supervisor to support the store’s leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

You will monitor KPIs, help achieve sales goals, and foster an inclusive team culture. This role suits someone who thrives in a fast-paced retail environment and enjoys mentoring others.