Retail Team Lead — Customer Experience & Ops

The North Face; Frisco (TX); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Annual incentive plan

Sales commission potential

Job summary

The North Face is seeking a dedicated Supervisor to support the store leadership team and deliver an exceptional customer experience. You will coach associates, oversee daily operations, inventory flow, and merchandising to ensure profitability and brand standards.

Ideal candidates bring 1+ years of retail leadership in a fast-paced setting, excellent communication, and a commitment to inclusive team culture. We offer competitive hourly pay and incentives.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.

Responsibilities

• Deliver high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Customer engagement

Coaching & development

Leadership

Communication skills

Sales goals attainment

Retail operations

Education

High School Diploma or equivalent

Tools

POS systems

Job description

The North Face is seeking a dedicated Supervisor to support the store leadership team and deliver an exceptional customer experience. You will coach associates, oversee daily operations, inventory flow, and merchandising to ensure profitability and brand standards.

Ideal candidates bring 1+ years of retail leadership in a fast-paced setting, excellent communication, and a commitment to inclusive team culture. We offer competitive hourly pay and incentives.