Retail Team Lead - Customer Experience & Growth

T-Mobile US Inc.; Monroe (LA); On-site; USD 58,000 - 101,000; Full time

Job summary

T-Mobile is seeking a Retail Associate Manager in Monroe, LA to partner with the Store Manager and develop the store team to deliver exceptional customer experiences and meet company goals.

The role requires leadership, strong communication, and knowledge of store operations, with a focus on coaching Mobile Experts and maintaining store standards. Travel is not required and benefits are included as part of total rewards.

Qualifications

• Communication is required.
• Leadership is required.
• Store operations knowledge is required.

Responsibilities

• Infuse Mobile Experts with passion for the brand and orient them to loving customers.
• Ensure customer needs are met and customers feel confident and at ease in-store.
• Observe interactions and provide feedback for development, training and coaching.
• Manage customer wait times and stay current on products, services and promotions.
• Lead by example and stay up-to-date on products, services, training and leadership best practices.
• Maintain store environment and adhere to visual standards; support Retail Methods and Procedures.
• Ensure teams are knowledgeable about store systems and communications; drive financial results and manage expenses.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED

1 year customer service or sales experience

Job description

T-Mobile is seeking a Retail Associate Manager in Monroe, LA to partner with the Store Manager and develop the store team to deliver exceptional customer experiences and meet company goals.

The role requires leadership, strong communication, and knowledge of store operations, with a focus on coaching Mobile Experts and maintaining store standards. Travel is not required and benefits are included as part of total rewards.