Retail Team Lead – Customer Experience & Growth

T-Mobile US Inc.; Monroe (LA); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Employee stock grants

Employee stock purchase plan

Mobile service discounts

Job summary

T-Mobile US Inc. in Monroe, LA seeks energetic store team members who can deliver exceptional customer care and drive sales. You will orient Mobile Experts to a standard of loving our customers and help manage interactions, feedback, and performance.

Role requires high school level education, and a background in customer service or retail is preferred. The company offers strong rewards, stock plans, and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or sales experience preferred.
• Strong communication and leadership abilities.

Responsibilities

• Ensure store teams are oriented to customer focus and resolve customer needs.
• Lead by example, stay informed on products, promotions, and store standards; monitor training and performance.

Skills

Customer service

Sales

Leadership

Communication

Education

High School Diploma/GED

Job description

T-Mobile US Inc. in Monroe, LA seeks energetic store team members who can deliver exceptional customer care and drive sales. You will orient Mobile Experts to a standard of loving our customers and help manage interactions, feedback, and performance.

Role requires high school level education, and a background in customer service or retail is preferred. The company offers strong rewards, stock plans, and comprehensive benefits.