Retail Team Lead — Customer Experience & Coaching

The North Face; Pleasant Prairie (WI); On-site; USD 28,000 - 41,000; Full time

Job summary

The North Face in Pleasant Prairie, WI is seeking a Supervisor who will support the store's leadership team and drive an exceptional customer experience. You will lead by example, coach associates, and ensure retail excellence across engagement, merchandising, and store standards.

In partnership with the Store Manager, you will help maximize profitability, foster an inclusive culture, and contribute to the store's success.

Qualifications

• Drive results through store teams and exceed sales and profit goals.
• Coach, motivate, and build high-performing diverse teams.
• Strong verbal and written communication skills across all levels.
• Solution-oriented and flexible in a fast-paced retail environment.
• Able to work independently, manage shifting priorities, and meet business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Able to stand and move throughout the store and perform physical tasks.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Monitor progress against KPIs to achieve sales goals and individual targets.
• Model selling behaviors and foster a customer-centric mindset.
• Coach and develop associates to meet productivity goals.
• Supervise daily store operations including opening/closing and floor coverage.
• Support stockroom operations and ensure timely product flow.
• Assist in training and onboarding new team members.
• Maintain visual merchandising and stock replenishment per brand standards.
• Support inventory integrity through shipping, receiving, and loss prevention.
• Promote community engagement through local initiatives.

Skills

Store leadership

Customer engagement

Communication skills

Adaptability

Education

High School Diploma or equivalent

Job description

The North Face in Pleasant Prairie, WI is seeking a Supervisor who will support the store's leadership team and drive an exceptional customer experience. You will lead by example, coach associates, and ensure retail excellence across engagement, merchandising, and store standards.

In partnership with the Store Manager, you will help maximize profitability, foster an inclusive culture, and contribute to the store's success.