Retail Team Lead & Customer Experience Coach

T-Mobile US Inc.; Clearwater (FL); In loco; USD 43.000 - 76.000; Tempo pieno

Descrizione del lavoro

We are seeking a store leadership professional for T-Mobile USA, Inc. to guide the retail team toward delivering outstanding customer service and achieving strong sales results.

The role emphasizes coaching, product knowledge, and adherence to store procedures to drive performance. The position focuses on leading by example, developing staff, and maintaining store standards while supporting financial objectives.

Competenze

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)

Mansioni

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Conoscenze

Leadership

Coaching

Communication

Customer Service

Change Agility

Change Management Coaching

Coaching Conversations

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Formazione

High School Diploma/GED

Descrizione del lavoro

We are seeking a store leadership professional for T-Mobile USA, Inc. to guide the retail team toward delivering outstanding customer service and achieving strong sales results.

The role emphasizes coaching, product knowledge, and adherence to store procedures to drive performance. The position focuses on leading by example, developing staff, and maintaining store standards while supporting financial objectives.