Retail Team Lead & Customer Experience Coach

Goodwill of Greater Washington; Arlington (VA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Healthcare

Paid PTO

Bonus potential

Employee discounts

401(k) plan with match

Life insurance

Short/long term disability

Dental and vision

Pet insurance

EAP

Job summary

Goodwill of Greater Washington seeks a retail leadership professional to oversee store operations, coach staff, and drive exceptional customer service while strengthening community impact.

This role emphasizes developing direct reports, maintaining store appearance and safety, and collaborating with peers to meet goals. A high school diploma and management experience in retail are required; associate’s degree preferred.

Qualifications

• High school diploma or equivalent plus one to three years previous management experience in retail or similar service oriented business or environment (e.g. military experience).
• Basic math and computer skills (ability to create and manipulate spreadsheets, understand computerized time and attendance, POS systems).
• Ability to effectively communicate in English, both verbally and in writing in a clear manner.
• Excellent customer service skills.
• Must be willing to work flexible days and hours. Schedule must be flexible to meet a seven day per week business.
• Personal vehicle to transport store receipts to the bank.
• Associate’s degree or higher.
• Fluency in a language other than English.

Responsibilities

• Assists the store manager with the overall operation of the business unit.
• Develops, coaches and trains all direct reports in the business unit.
• Helps to create an atmosphere of ongoing exceptional customer service to internal and external customers.
• Makes recommendations for hiring and evaluating of associates on the team.
• Assists the store manager in performing the daily administrative/clerical functions of store operations.
• Provides exceptional customer service to customers, to include resolving customer concerns.
• Fulfills the duties of store personnel only if needed.
• Models, monitors and enforces compliance with company policies and standards; monitors sales transactions.
• Maintains the general appearance of the store and premises according to agency standards.
• Assists in the enforcement of store safety and security procedures and ensures safety procedures are enforced.
• Performs all other duties as assigned.
• This position has supervisory responsibility for associates including Team Leads.

Skills

Leadership

Process management

Customer focus

Diversity management

Technical skills

Education

Associate’s degree or higher

Job description

Goodwill of Greater Washington seeks a retail leadership professional to oversee store operations, coach staff, and drive exceptional customer service while strengthening community impact.

This role emphasizes developing direct reports, maintaining store appearance and safety, and collaborating with peers to meet goals. A high school diploma and management experience in retail are required; associate’s degree preferred.