Retail Store Lead & Team Development Coach

Goodwill of Greater Washington; Manassas (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Paid holidays

Life insurance

Short/long-term disability

Dental insurance

Vision insurance

Pet insurance

Employee discounts

EAP (Employee Assistance Program)

401(k) with employer match

Job summary

Goodwill of Greater Washington is seeking a store supervisor to lead a retail team and drive excellent customer service in a dynamic environment. You will partner with the store manager to oversee daily operations and coach direct reports, ensuring high standards and community impact.

The role emphasizes teamwork, process management, and a commitment to welcoming donors and shoppers while maintaining store safety and policy compliance in a seven-day operation.

Qualifications

• High school diploma or equivalent with 1–3 years of management experience in retail or similar service environment.
• Basic math and computer skills; ability to create/manipulate spreadsheets; understand time/attendance and POS systems.
• Clear verbal and written English communication skills; excellent customer service.
• Willingness to work flexible days and hours; seven days a week operations.

Responsibilities

• Assists the store manager with the overall operation of the business unit.
• Develops, coaches and trains all direct reports in the business unit.
• Creates an atmosphere of exceptional customer service for internal and external customers.
• Participates in hiring and evaluating associates on the team.
• Supports daily administrative/clerical functions of store operations.
• Provides exceptional customer service and resolves customer concerns.
• Ensures compliance with company policies and standards; monitors sales procedures.
• Maintains store appearance per agency standards.
• Enforces store safety and security procedures; may act as safety captain.
• Performs other duties as assigned.

Skills

Retail leadership

Team coaching

Customer service

Time management

Policy compliance

Education

High school diploma

Tools

POS systems

Job description

Goodwill of Greater Washington is seeking a store supervisor to lead a retail team and drive excellent customer service in a dynamic environment. You will partner with the store manager to oversee daily operations and coach direct reports, ensuring high standards and community impact.

The role emphasizes teamwork, process management, and a commitment to welcoming donors and shoppers while maintaining store safety and policy compliance in a seven-day operation.