Retail Team Leader — Grow Your Career & Lead Frontline

Goodwill-of-Greater-Washington-; Arlington (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus potential

Career growth opportunities

Job summary

Goodwill of Greater Washington is seeking a proactive store supervisor to lead daily retail operations and a team of donation attendants, processors, and sales associates. You will oversee cash handling, customer service, and adherence to store policies while driving community impact and operational excellence.

The role emphasizes coaching staff, maintaining store standards, and collaborating with the store manager to ensure smooth operations and safety throughout the shift.

Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience.
• Ability to effectively communicate verbally and in writing.
• Reading and math skills at or above an 11th grade level.
• Ability to bend and lift 40–50 pounds frequently.
• Stand for prolonged periods of time (up to 7 hours per 8-hour shift).
• Previous cashier experience.
• Basic working knowledge of computer applications and the internet.
• Excellent customer service skills.

Responsibilities

• Assist the store manager with the overall operation of the retail store.
• Assist in compliance and enforcement of company policy and standards.
• Perform daily administrative/clerical functions of store operations and cash transactions.
• Monitor sales transactions and ensure proper procedures are followed by staff.
• Maintain the general appearance of store and premises to Goodwill standards.
• Help enforce store safety and security procedures.
• Assist in settling customer complaints.
• Provide input for interviews and performance evaluations.
• Make bank deposits.
• Open and close the store as needed.
• Assist in supervising and training retail staff.
• Instruct workers to develop their full potential and maintain staffing levels.
• Monitor time and attendance system.

Skills

Supervisory experience

Cash handling

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Supervisory training (GGW programs)

Tools

Computer basics

Job description

Goodwill of Greater Washington is seeking a proactive store supervisor to lead daily retail operations and a team of donation attendants, processors, and sales associates. You will oversee cash handling, customer service, and adherence to store policies while driving community impact and operational excellence.

The role emphasizes coaching staff, maintaining store standards, and collaborating with the store manager to ensure smooth operations and safety throughout the shift.