Retail Assistant Manager — Lead Teams & Deliver Service

Goodwill of Greater Washington; Arlington (VA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Healthcare

Paid time off (PTO)

Paid holidays

Life insurance

Disability benefits

Dental and vision benefits

Pet insurance

Employee discounts

Employee Assistance Program (EAP)

401(k) with company match after 1 year

Bonus eligibility

Job summary

Goodwill of Greater Washington seeks a retail leader to drive store operations, coach a team, and enhance community impact through exceptional service. This role offers healthcare, PTO, holidays, and the chance to be a decision maker shaping donor and shopper experiences.

You will manage daily store functions, ensure policy compliance, and contribute to safety and community programs while pursuing ongoing professional growth.

Qualifications

• High school diploma or equivalent with 1–3 years of retail or similar management experience.
• Basic math and computer skills; able to use spreadsheets and time and attendance systems.
• Excellent English communication skills, both written and verbal.
• Willing to work flexible days and hours for a seven-day operation.
• Personal vehicle to transport store receipts.

Responsibilities

• Assist the store manager with overall operation of the business unit.
• Develop, coach, and train direct reports in the unit.
• Foster exceptional customer service for donors, shoppers, and community partners.
• Make hiring and evaluation recommendations for associates.
• Handle daily administrative tasks of store operations.
• Provide excellent customer service and resolve concerns.
• Fulfill duties of store personnel when needed.
• Model and enforce company policies and sales procedures.
• Maintain the store and premises per agency standards.
• Enforce safety procedures; may act as safety captain.
• Perform other duties as assigned.

Skills

Customer service

Communication

Leadership

Team management

Education

High school diploma or equivalent

Associate's degree or higher

Job description

Goodwill of Greater Washington seeks a retail leader to drive store operations, coach a team, and enhance community impact through exceptional service. This role offers healthcare, PTO, holidays, and the chance to be a decision maker shaping donor and shopper experiences.

You will manage daily store functions, ensure policy compliance, and contribute to safety and community programs while pursuing ongoing professional growth.