Retail General Manager: Lead Teams, Elevate Service

Goodwill-of-Greater-Washington-; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Paid holidays

Basic life insurance

Short/long term disability

Pet insurance

Generous team member discounts

403(b)/401(k) plan with match after 1年

Bonus eligibility

Job summary

Goodwill of Greater Washington seeks a dynamic retail leader to captain a store team, drive results, and deliver outstanding donor and shopper experiences in a fast-paced environment.

You will coach direct reports, manage inventory levels, uphold safety and compliance, and maintain presentation standards while building a high-performing team that serves the community with compassion and professionalism.

Qualifications

• Proven track record of successful leadership and good judgement, preferably in a retail or similar service oriented environment (e.g. military experience).
• Ability to communicate clearly and effectively in English, both verbally and in writing.
• Must have a personal vehicle to use when making cash deposits from the store.

Responsibilities

• Develops, coaches and trains all direct reports in the business unit.
• Creates an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
• Manages inventory levels of all merchandise lines and oversees quality of merchandise to the sales floor to optimize revenue generation.
• Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws.
• Performs all requested bookkeeping, accounting and reporting requirements on a timely basis to include: monitoring time and attendance system and related policies and procedures; surveys; production reports and sales reports.
• Maintains effective email, phone and face to face communication.
• Understands competition in the trading area and is prepared to react to competitive situations.
• Responsible for all presentation standards and merchandising standards on the sales floor.
• Responsible for maintaining a safe environment for costumers & employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis.
• Complies with and enforces company policies, standards and values.
• Participates in special projects, attends meetings.
• Performs all other duties as assigned.

Skills

Develops Direct Reports and Others

Drives for Results

Managing Diversity

Customer Focus

Building Effective Teams

Process Management

Functional and Technical Skills

Education

High school diploma or equivalent + 3-5 years management experience

Job description

Goodwill of Greater Washington seeks a dynamic retail leader to captain a store team, drive results, and deliver outstanding donor and shopper experiences in a fast-paced environment.

You will coach direct reports, manage inventory levels, uphold safety and compliance, and maintain presentation standards while building a high-performing team that serves the community with compassion and professionalism.