Retail Assistant Manager: Lead, Coach & Drive Sales

United Wireless Communications, Inc.; Lemont (IL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless Communications, Inc. is seeking a Store Team Leader to work closely with the Store Manager to coach and develop the store team, promoting a customer-first culture and achieving sales performance goals.

You will help Sales Representatives succeed, manage customer experiences, and uphold company standards while maintaining a clean, organized retail environment across our Illinois location.

Qualifications

• Minimum 1–2 years of customer service or sales experience.
• Strong communication and interpersonal skills.
• Ability to lead and develop a retail team.
• Flexible schedule for full-time employment.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth and efficient in-store experience.
• Stay up to date on products, services, and leadership with best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring key performance indicators (KPIs).
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.
• Other duties as assigned.

Skills

Customer service

Sales

Leadership

Education

High school diploma, GED, or equivalent

Job description

United Wireless Communications, Inc. is seeking a Store Team Leader to work closely with the Store Manager to coach and develop the store team, promoting a customer-first culture and achieving sales performance goals.

You will help Sales Representatives succeed, manage customer experiences, and uphold company standards while maintaining a clean, organized retail environment across our Illinois location.