Retail Team Lead - Drive Sales & Customer Experience

United Wireless Communications, Inc.; Michigan; On-site; USD 20,664,000 - 33,062,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless Communications, Inc. in Michigan seeks a store leadership professional to lead the store team and drive customer-focused performance. You will coach Sales Representatives, ensure excellent in-store experiences, and promote a high-performing, collaborative environment.

The role emphasizes product knowledge, team development, and adherence to company standards while supporting sales goals and customer satisfaction.

Qualifications

• 1-2 years in customer service or sales, retail preferred.
• Ability to motivate and coach a sales team.
• Strong communication and interpersonal skills.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times for a smooth in-store experience.
• Stay up to date on products, services, and leadership best practices.
• Provide guidance on sales and customer service strategies to the team.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring KPIs.

Skills

Customer service

Sales experience

Team leadership

Communication skills

Education

High school diploma/GED

Job description

United Wireless Communications, Inc. in Michigan seeks a store leadership professional to lead the store team and drive customer-focused performance. You will coach Sales Representatives, ensure excellent in-store experiences, and promote a high-performing, collaborative environment.

The role emphasizes product knowledge, team development, and adherence to company standards while supporting sales goals and customer satisfaction.