Bilingual Retail Team Lead & Coach

United Wireless; Yorba Linda (CA); Presencial; USD 28.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Descripción de la vacante

United Wireless is seeking a Store Leadership professional to lead and develop the store team, driving customer-first service and sales performance. You will partner with the Store Manager to foster a high-performing environment and promote core values across all store operations.

The role focuses on coaching, merchandise standards, and ensuring a seamless, confident customer experience while achieving KPIs and maintaining policy compliance. A dynamic, customer-centric culture awaits.

Formación

• At least 18 years old.
• Authorized to work in the United States.
• High school diploma, GED, or equivalent.
• 1–2 years of customer service or sales experience, preferably in retail.
• Reliable transportation.
• Flexible schedule for full-time.
• No prior experience is required.
• Passion for helping customers and delivering excellent service.
• Ability to stand for extended periods and perform physical tasks.

Responsabilidades

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth in-store experience.
• Stay up to date on products, services, and leadership best practices.
• Guide and support team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring KPIs and contributing to sales targets.
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.
• Other duties as assigned.

Conocimientos

Customer service

Sales

Leadership

Coaching

Communication

Staff development

Educación

High School Diploma or GED

Herramientas

POS systems

Inventory management

Descripción del empleo

United Wireless is seeking a Store Leadership professional to lead and develop the store team, driving customer-first service and sales performance. You will partner with the Store Manager to foster a high-performing environment and promote core values across all store operations.

The role focuses on coaching, merchandise standards, and ensuring a seamless, confident customer experience while achieving KPIs and maintaining policy compliance. A dynamic, customer-centric culture awaits.