Bilingual Retail Team Lead & Coach

United Wireless; Yorba Linda (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless is seeking a Store Leadership professional to lead and develop the store team, driving customer-first service and sales performance. You will partner with the Store Manager to foster a high-performing environment and promote core values across all store operations.

The role focuses on coaching, merchandise standards, and ensuring a seamless, confident customer experience while achieving KPIs and maintaining policy compliance. A dynamic, customer-centric culture awaits.

Qualifications

• At least 18 years old.
• Authorized to work in the United States.
• High school diploma, GED, or equivalent.
• 1–2 years of customer service or sales experience, preferably in retail.
• Reliable transportation.
• Flexible schedule for full-time.
• No prior experience is required.
• Passion for helping customers and delivering excellent service.
• Ability to stand for extended periods and perform physical tasks.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth in-store experience.
• Stay up to date on products, services, and leadership best practices.
• Guide and support team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring KPIs and contributing to sales targets.
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.
• Other duties as assigned.

Skills

Customer service

Sales

Leadership

Coaching

Communication

Staff development

Education

High School Diploma or GED

Tools

POS systems

Inventory management

Job description

United Wireless is seeking a Store Leadership professional to lead and develop the store team, driving customer-first service and sales performance. You will partner with the Store Manager to foster a high-performing environment and promote core values across all store operations.

The role focuses on coaching, merchandise standards, and ensuring a seamless, confident customer experience while achieving KPIs and maintaining policy compliance. A dynamic, customer-centric culture awaits.