Retail Team Lead: Coach, Sell, Elevate Service

T-Mobile; South Bend (IN); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage daily operations to meet targets and maintain store standards.

Success is measured by sales performance, customer satisfaction, and efficient operations, with incentives and comprehensive benefits supporting growth within the company.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.
• Legally authorized to work in the United States.
• At least 18 years of age.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Coaching

Leadership

Sales

Customer Service

Communication

Product Knowledge

Team Coaching

Change Management Coaching

Customer Engagement

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage daily operations to meet targets and maintain store standards.

Success is measured by sales performance, customer satisfaction, and efficient operations, with incentives and comprehensive benefits supporting growth within the company.