Retail Team Lead: Coach, Sell, Elevate Customer Experience

United Wireless; Frenchtown Charter Township (MI); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless, headquartered in Farmington Hills, Michigan, seeks a Store Leader to coach a Sales Representatives team and drive a customer-first shopping experience. You will partner with the Store Manager to meet performance goals and foster a positive, high-performing environment.

You will lead by example, oversee daily operations, ensure rapid, confident service, and promote company values across all interactions.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• High school diploma, GED, or equivalent.
• 1-2 years of customer service and/or sales experience, preferably in a retail environment.
• Reliable transportation.
• Flexible schedule for Full-Time employees.
• No prior experience is necessary.
• Passion for helping customers and providing excellent service.
• Ability to stand for extended periods and perform physical tasks as needed.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth and efficient in-store experience.
• Stay up to date on products, services, and leadership with best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring key performance indicators (KPIs).
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.
• Other duties as assigned.

Skills

Customer service

Leadership

Coaching

Sales skills

Merchandising

Customer-focused mindset

Time management

Education

High school diploma, GED, or equivalent

Tools

POS systems

Job description

United Wireless, headquartered in Farmington Hills, Michigan, seeks a Store Leader to coach a Sales Representatives team and drive a customer-first shopping experience. You will partner with the Store Manager to meet performance goals and foster a positive, high-performing environment.

You will lead by example, oversee daily operations, ensure rapid, confident service, and promote company values across all interactions.