Retail Team Lead: Drive Sales, Coaching & Customer Experience

United Wireless Communications, Inc.; Brighton (MI); On-site; USD 21,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless Communications, Inc. in Farmington Hills, Michigan, is seeking a proactive leader to work with the Store Manager to guide and develop the store team.

You will help sales representatives succeed, promote a customer-first culture, and ensure an seamless, confident shopping experience for every guest. You will coach staff, manage wait times, stay informed on products, oversee merchandising, and help drive sales while upholding company policies.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• High school diploma, GED, or equivalent required.
• 1-2 years of customer service and/or sales experience, preferably in a retail environment.
• Reliable transportation required.
• Flexible schedule required for Full-Time employees.
• No prior experience is necessary.
• Passion for helping customers and providing excellent service.
• Ability to stand for extended periods and perform physical tasks as needed.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth and efficient in-store experience.
• Stay up to date on products, services, and leadership with best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring key performance indicators (KPIs).
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.
• Other duties as assigned.

Skills

Customer service

Sales experience

Retail environment

Education

High school diploma or GED

Job description

United Wireless Communications, Inc. in Farmington Hills, Michigan, is seeking a proactive leader to work with the Store Manager to guide and develop the store team.

You will help sales representatives succeed, promote a customer-first culture, and ensure an seamless, confident shopping experience for every guest. You will coach staff, manage wait times, stay informed on products, oversee merchandising, and help drive sales while upholding company policies.