Retail Lead — Coach Teams & Drive Sales

United Wireless Communications, Inc.; Warren (MI); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless Communications, Inc. in Warren, MI is seeking a store-focused Sales Leader to coach and develop the in-store team and drive customer loyalty. You will help sales representatives achieve performance goals while upholding the company’s core values.

This role emphasizes hands-on leadership, customer-first service, and efficient store operations, including visual merchandising and KPI monitoring. A flexible, full-time schedule is required, with uncapped commissions.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• High school diploma, GED, or equivalent required.
• 1-2 years of customer service and/or sales experience, preferably in a retail environment.
• Reliable transportation required.
• Flexible schedule required for full-time employees.
• No prior experience is necessary.
• Passion for helping customers and providing excellent service.
• Ability to stand for extended periods and perform physical tasks as needed.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth and efficient in-store experience.
• Stay up to date on products, services, and leadership with best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring key performance indicators (KPIs).
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.
• Other duties as assigned.

Skills

Customer service

Sales

Team leadership

Communication

Coaching

Training

Education

High school diploma / GED

Tools

POS systems

Job description

United Wireless Communications, Inc. in Warren, MI is seeking a store-focused Sales Leader to coach and develop the in-store team and drive customer loyalty. You will help sales representatives achieve performance goals while upholding the company’s core values.

This role emphasizes hands-on leadership, customer-first service, and efficient store operations, including visual merchandising and KPI monitoring. A flexible, full-time schedule is required, with uncapped commissions.