Retail Team Lead: Coaching & Uncapped Commission

United Wireless; North Township (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision

PTO

Employee Phone Discount

T-Mobile Perks

Job summary

United Wireless is seeking a store leader to work closely with the Store Manager to guide and develop the store team. The role focuses on delivering a customer-first experience, supporting sales reps, and upholding company values across daily operations.

The position emphasizes coaching, merchandising, and KPI-driven performance to achieve sales and customer satisfaction goals in a full-time, in-person setting.

Qualifications

• 1-2 years of customer service and/or sales experience, preferably in retail.
• Strong desire to help customers and provide excellent service.
• Able to coach and develop a sales team.

Responsibilities

• Lead and develop the store team in collaboration with the Store Manager.
• Promote customer-first culture and loyalty.
• Help Sales Representatives achieve performance goals.
• Manage customer wait times for a smooth in-store experience.
• Stay updated on products, services, and leadership best practices.
• Oversee visual merchandising and ensure displays meet standards.
• Ensure compliance with retail procedures and operational guidelines.
• Drive KPIs and monitor store financial performance.
• Assist in controlling expenses and managing discounts.

Skills

Customer service

Sales

Team leadership

POS system

Education

High school diploma or equivalent

Tools

POS system

Job description

United Wireless is seeking a store leader to work closely with the Store Manager to guide and develop the store team. The role focuses on delivering a customer-first experience, supporting sales reps, and upholding company values across daily operations.

The position emphasizes coaching, merchandising, and KPI-driven performance to achieve sales and customer satisfaction goals in a full-time, in-person setting.