Retail Support Pro - Competitive Pay & Benefits

DSI Systems, Inc.; Waipahu (HI); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive pay $26/hour

Comprehensive training

Team environment

Career growth

Insurance on first day

401k with employer matching

Paid vacation and sick days

Employee Profit Sharing

AT&T discount 50%

Paid training

Advancement opportunities

Résumé du poste

DSI Systems, Inc. is seeking a Retail Support Specialist to assist AT&T customers in national retail locations. You will resolve billing, account updates, device issues, and service concerns while delivering friendly, solution-focused support.

In this role you will partner with retail staff and third-party labor to ensure a best-in-class experience. The position requires standing most of the day and flexibility for evenings, weekends, and holidays.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsabilités

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment.

Connaissances

Customer service

Communication skills

Multitasking

Problem-solving

Flexibility

Description du poste

DSI Systems, Inc. is seeking a Retail Support Specialist to assist AT&T customers in national retail locations. You will resolve billing, account updates, device issues, and service concerns while delivering friendly, solution-focused support.

In this role you will partner with retail staff and third-party labor to ensure a best-in-class experience. The position requires standing most of the day and flexibility for evenings, weekends, and holidays.