Retail Support Specialist: Customer Care & Tech Help

DSI Systems, Inc.; Newark (CA); Hybrid; USD 42,706,000 - 63,645,000; Full time

Benefits offered by this job

Comprehensive training and development

Supportive team environment

Career growth opportunities

Insurance starts day one (Medical/Dent

Vision coverage

Life insurance

401k with employer matching

Paid vacation and sick days after 90 s

Profit sharing program

AT&T wireless discount 50%

Paid training

Advancement opportunities

Job summary

DSI Systems, Inc. seeks a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations. You will handle billing, account updates, device support, and service concerns while troubleshooting wireless devices in a fast-paced environment.

Join a team focused on exceptional customer service, collaboration with cross‑functional groups, and adherence to privacy standards. Flexible evenings, weekends, and holiday shifts are required.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail‑oriented with strong problem‑solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Work closely with cross‑functional teams such as technical support, billing, fraud, customer care, and escalation agents.

Skills

Customer service

Communication

Stress management

Multitasking

Problem solving

Job description

DSI Systems, Inc. seeks a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations. You will handle billing, account updates, device support, and service concerns while troubleshooting wireless devices in a fast-paced environment.

Join a team focused on exceptional customer service, collaboration with cross‑functional groups, and adherence to privacy standards. Flexible evenings, weekends, and holiday shifts are required.