Retail Support Specialist: Tech & Customer Care

DSI; Fruitport (MI); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life ins.

401k Plan

Paid vacation and sick days

Employee Profit Sharing Program

AT&T wireless discount

Paid training

Advancement opportunities

Job summary

DSI invites you to join our team as a Retail Support Specialist delivering frontline support to AT&T customers in national retail locations. You will handle billing, account updates, device support, and service questions with professionalism in fast-paced settings.

The role requires strong communication, calm under pressure, and the ability to work evenings, weekends, and holidays. We offer competitive pay, comprehensive training, benefits, and opportunities for advancement within a

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
• Document all interactions thoroughly and accurately.
• Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.

Skills

Customer service

Communication

Multitasking

Attention to detail

Flexible hours

Job description

DSI invites you to join our team as a Retail Support Specialist delivering frontline support to AT&T customers in national retail locations. You will handle billing, account updates, device support, and service questions with professionalism in fast-paced settings.

The role requires strong communication, calm under pressure, and the ability to work evenings, weekends, and holidays. We offer competitive pay, comprehensive training, benefits, and opportunities for advancement within a