Retail Support Specialist: Customer Care & Tech Solutions

DSI Systems, Inc.; St. Louis (MO); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with employer matching

Paid vacation

Personal/sick days

Bereavement time

Profit sharing

AT&T wireless discount

Paid training

Advancement opportunities

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to provide hands-on, frontline support for AT&T customers in national retail locations. You will address billing, account updates, device issues, and service inquiries while maintaining professionalism in a fast-paced setting.

The role requires strong communication, calm problem-solving, and comfort with technology. Flexibility to work evenings, weekends, and holidays is expected, with opportunities for growth within a collaborative team.

Qualifications

• Experience in customer service or retail support is preferred.
• Ability to stay professional in busy customer-facing environments.
• Comfort with technology and systems used for account and billing support.
• Excellent verbal and written communication with customers and partners.
• Willingness to work flexible hours including evenings, weekends, or holidays.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices and network issues to resolve problems quickly.
• Operate effectively in high-volume retail environments while maintaining quality and service standards.
• Collaborate with cross-functional teams to address customer concerns and improve processes.

Skills

Strong customer service

Communication skills

Handle high-stress situations

Multitasking

Detail-oriented

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to provide hands-on, frontline support for AT&T customers in national retail locations. You will address billing, account updates, device issues, and service inquiries while maintaining professionalism in a fast-paced setting.

The role requires strong communication, calm problem-solving, and comfort with technology. Flexibility to work evenings, weekends, and holidays is expected, with opportunities for growth within a collaborative team.