Retail Tech Support Specialist

DSI Systems, Inc.; San Jose (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Medical, Dental, Vision, and Life

401k with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

AT&T wireless discount 50%

Paid training

Advancement opportunities

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers in national retail locations.

You will help resolve billing, account updates, device issues, and service concerns while maintaining professionalism in a fast-paced environment. The role requires strong communication, resilience, and the ability to navigate multiple systems, with flexible evening and weekend shifts to meet business needs.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Serve as the AT&T subject-matter expert for retail employees and third-party labor partners, leading in-store support for escalations.
• Stand, walk, and engage on the sales floor for up to 8 hours per day with flexible schedules including evenings and weekends.
• Navigate multiple systems while documenting interactions accurately and adhering to policies and privacy standards.
• Collaborate with cross-functional teams to improve processes and customer experience.

Skills

Customer service

Communication

Stress management

Multitasking

Attention to detail

Flexible hours

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers in national retail locations.

You will help resolve billing, account updates, device issues, and service concerns while maintaining professionalism in a fast-paced environment. The role requires strong communication, resilience, and the ability to navigate multiple systems, with flexible evening and weekend shifts to meet business needs.