Retail Support Pro - Customer Care & Tech Troubleshooting

DSI Systems, Inc.; Sandy (UT); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Plan with Employer Match

Paid Time Off

Employee Discount

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations.

You will handle billing inquiries, plan changes, device issues, and service concerns, while maintaining professional, solution-focused service on a fast-paced sales floor. The role requires strong communication, calm under pressure, and the ability to multitask across systems.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners; lead in-store support for escalations.
• Proactively engage with store leadership to address customer concerns and strengthen partnership alignment.

Skills

Customer service

Communication

Stress management

Multitasking

Attention to detail

Flexible schedule

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations.

You will handle billing inquiries, plan changes, device issues, and service concerns, while maintaining professional, solution-focused service on a fast-paced sales floor. The role requires strong communication, calm under pressure, and the ability to multitask across systems.