Retail Support Pro | Elevate Customer Care ($26/hr)

DSI Systems; West Homestead (Allegheny County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Supportive team environment

Career growth opportunities

Job summary

DSI Systems seeks a Retail Support Specialist to deliver frontline support to AT&T customers in national retail environments. You will resolve account, billing, device, and service concerns while maintaining high service standards.

In this role, you will collaborate with cross‑functional teams, troubleshoot devices, and serve as the primary AT&T liaison for store staff and labor partners. Evening and weekend shifts may be required.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Willingness to work flexible hours, including evenings, weekends, or holidays.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and quality during peak times.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Engage store leadership to address customer concerns and support partnerships.

Skills

Customer service

Communication

Multitasking

Attention to detail

Flexible hours

Job description

DSI Systems seeks a Retail Support Specialist to deliver frontline support to AT&T customers in national retail environments. You will resolve account, billing, device, and service concerns while maintaining high service standards.

In this role, you will collaborate with cross‑functional teams, troubleshoot devices, and serve as the primary AT&T liaison for store staff and labor partners. Evening and weekend shifts may be required.