Retail Support Pro: Customer Care & Tech Troubleshooter

DSI; Novato (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive starting pay (26 USD/hour)

Comprehensive training programs

Team-oriented environment

Career growth opportunities

Job summary

DSI is recruiting a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations. You will handle billing, plan changes, device support, and service inquiries on the sales floor with a focus on friendly, professional service.

You will work with retail partners and cross-functional teams to ensure a best-in-class experience, while meeting quality and customer satisfaction goals in a fast-paced setting.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Collaborate with cross-functional teams to improve processes and customer experience.

Skills

Customer service

Communication

Stress resilience

Multitasking

Problem solving

Job description

DSI is recruiting a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations. You will handle billing, plan changes, device support, and service inquiries on the sales floor with a focus on friendly, professional service.

You will work with retail partners and cross-functional teams to ensure a best-in-class experience, while meeting quality and customer satisfaction goals in a fast-paced setting.