In-Store Retail Support Specialist: Customer Care Pro

DSI Systems, Inc.; Reno (NV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Insurance from day 1 (Medical, Dental,

401k match

Paid vacation and sick days

Profit sharing

AT&T discount

Paid training

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver hands-on support to AT&T customers inside national retail locations. You will engage with customers and store partners to resolve billing, account, device, and service concerns while thriving in a fast-paced environment.

Ideal candidates bring strong communication skills, resilience, and comfort with technology. This role requires standing on the sales floor for long periods and flexibility for evenings/weekends.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.
• Experience in wireless communications, retail customer service, or technical support.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Navigate multiple systems while documenting interactions and adhering to policies.

Skills

Customer service

Communication skills

Calm under pressure

Multitasking

Problem solving

Detail-oriented

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver hands-on support to AT&T customers inside national retail locations. You will engage with customers and store partners to resolve billing, account, device, and service concerns while thriving in a fast-paced environment.

Ideal candidates bring strong communication skills, resilience, and comfort with technology. This role requires standing on the sales floor for long periods and flexibility for evenings/weekends.