Retail Tech Support Specialist

DSI Systems, Inc.; Traverse City (MI); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Plan

Paid Vacation

Personal/Sick Days

Bereavement Time

Profit Sharing

Wireless Discount

Paid Training

Advancement Opportunities

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing, account updates, device issues, and service inquiries with professionalism and composure.

The role requires strong communication, multitasking, and the ability to work in a fast-paced retail setting. Training, team support, and opportunities for advancement are provided.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, accounts, plans, devices, and services.
• Troubleshoot wireless devices and network issues.
• Operate effectively in high-volume retail environments with focus and courtesy.
• Act as the AT&T representative for retail partners and escalations.
• Engage store leadership to address customer concerns and improve experience.
• Document interactions thoroughly and accurately.
• Adhere to policies, privacy standards, and compliance.
• Meet or exceed performance metrics for quality and customer satisfaction.

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing, account updates, device issues, and service inquiries with professionalism and composure.

The role requires strong communication, multitasking, and the ability to work in a fast-paced retail setting. Training, team support, and opportunities for advancement are provided.