Retail Support Pro: Wireless & Billing Expert

DSI Systems, Inc.; Commerce Charter Township (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Career growth

Insurance benefits

Employee Profit Sharing Program

50% AT&T wireless discount

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers inside busy national retail locations. You will resolve account, billing, device, and service concerns with professionalism and clear communication.

In this role you will work closely with retail partners and store leadership to ensure a best-in-class customer experience while meeting performance metrics for quality and efficiency in a dynamic retail environment.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for in-store retail escalations and partner communications.
• Collaborate with store leadership to address customer concerns and maintain a best-in-class experience.
• Document all interactions thoroughly and accurately; adhere to policies and privacy standards.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers inside busy national retail locations. You will resolve account, billing, device, and service concerns with professionalism and clear communication.

In this role you will work closely with retail partners and store leadership to ensure a best-in-class customer experience while meeting performance metrics for quality and efficiency in a dynamic retail environment.