Retail Support Lead - Elevate CX & Store Ops

Five Below; Red Wing (MN); On-site; USD 14,000 - 20,000; Full time

Job summary

Five Below is seeking a capable store supervisor to lead crew members and ensure a WOW customer experience in a fast-paced retail setting. You will train staff, oversee daily activities, and support opening/closing procedures to maintain smooth operations.

The role requires at least 1 year of management experience, strong communication skills, and the ability to multitask under pressure while delivering excellent service. Apply now to join a dynamic team.

Qualifications

• High School diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking and problem solving.
• Ability to remain composed under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Communication skills

Multitasking

Creative thinking

Composure under pressure

Time management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable store supervisor to lead crew members and ensure a WOW customer experience in a fast-paced retail setting. You will train staff, oversee daily activities, and support opening/closing procedures to maintain smooth operations.

The role requires at least 1 year of management experience, strong communication skills, and the ability to multitask under pressure while delivering excellent service. Apply now to join a dynamic team.