Retail Supervisor: Lead Teams & Elevate Customer Experience

lbrands; Town of Florida (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay or WeeklyPay

Career development opportunities

Medical, dental, vision benefits

Job summary

Bath & Body Works in the United States is seeking a Supervisory leader to partner with the Store Manager to develop outstanding associates, deliver exceptional customer experiences, and positively impact growth across the store. Our store leaders are frontline leaders, retail- and customer-savvy ambassadors who thrive on connections with customers.

The role emphasizes attracting and developing talent, coaching teams, and driving sales while upholding brand standards and safety.

Qualifications

• Experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Previous supervisory retail experience preferred.
• Customer-first mindset with strong communication and coaching abilities.
• Ability to de-escalate store and customer situations.
• Availability for peak days and varied shifts including evenings, weekends, and holidays.
• Education: High school diploma or GED is required.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as Manager on Duty when scheduled to address customer experience, vendor relationships, or maintenance issues.
• Partner with Sales Leadership Team to support action plans and effective execution of operations.
• Perform opening and closing routines including bank deposits, shipments, and disseminating directives.
• Set direction for the day/shift when associates arrive for work.
• Provide individual and team performance feedback to managers.
• Lead in-store customer experiences with product knowledge and selling behaviors.
• Train, coach, reward, and motivate associates to improve selling and customer experience.

Skills

Customer service

Leadership

Communication

Coaching

Education

High school diploma or GED

Job description

Bath & Body Works in the United States is seeking a Supervisory leader to partner with the Store Manager to develop outstanding associates, deliver exceptional customer experiences, and positively impact growth across the store. Our store leaders are frontline leaders, retail- and customer-savvy ambassadors who thrive on connections with customers.

The role emphasizes attracting and developing talent, coaching teams, and driving sales while upholding brand standards and safety.