Retail Supervisor - Lead Customer Experience & Growth

Bath & Body Works; San Angelo (TX); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

401k with company match

Associate Stock Purchase program with

Employee Assistance Program (EAP)

Paid time off

Job summary

Bath & Body Works is seeking a Supervisor to partner with the Store Manager to develop outstanding associates and deliver exceptional customer experiences at our store. You will be a front-line leader, ensuring brand standards, selling excellence, and daily store operations.

You will hire, coach, and motivate staff, drive sales, and maintain safety and visual standards while providing top-tier service in a fast-paced retail environment.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the members of the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.

Skills

Sales experience

Customer service

Leadership

Communication

Coaching

Problem solving

Education

High school diploma

Job description

Bath & Body Works is seeking a Supervisor to partner with the Store Manager to develop outstanding associates and deliver exceptional customer experiences at our store. You will be a front-line leader, ensuring brand standards, selling excellence, and daily store operations.

You will hire, coach, and motivate staff, drive sales, and maintain safety and visual standards while providing top-tier service in a fast-paced retail environment.