Retail Supervisor - Lead & Inspire Customer Experience

lbrands; Youngstown (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

DailyPay

401k with company match

Paid time off

Tuition reimbursement

40% merchandise discount

Job summary

Bath & Body Works in the United States seeks a proactive Store Supervisor to partner with the Store Manager in developing outstanding associates and delivering consistent customer experiences.

You will lead talent, manage daily operations, and coach teams to meet sales goals while upholding safety and brand standards. This role requires retail leadership, strong communication, and a customer-first mindset.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior supervisory experience, preferably in a retail setting.
• Customer-first mindset with ability to coach and de-escalate.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Lead store leadership tasks and act as Manager on Duty when scheduled.
• Partner with the Sales Leadership Team to implement action plans.
• Open and close routines including bank deposits and shipments.
• Set daily shift goals and provide performance feedback.
• Lead in-store customer experiences with product knowledge.
• Train and motivate associates to improve selling.
• Ensure safety standards and store cleanliness.

Skills

Sales leadership

Customer service

Operations management

Team coaching

Communication

De-escalation

Education

High school diploma or equivalent

Job description

Bath & Body Works in the United States seeks a proactive Store Supervisor to partner with the Store Manager in developing outstanding associates and delivering consistent customer experiences.

You will lead talent, manage daily operations, and coach teams to meet sales goals while upholding safety and brand standards. This role requires retail leadership, strong communication, and a customer-first mindset.