Retail Supervisor: Lead Teams & Elevate Customer Experience

Bath & Body Works; Lancaster (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Health benefits

Job summary

Bath & Body Works in Lancaster, OH is seeking a Supervisor to partner with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across the store.

Our store leaders are retail and customer-savvy, dedicated brand ambassadors who thrive on connecting with customers, coaching teams, and executing store operations with integrity and energy.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty.
• Partner with Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.

Skills

Sales results

Customer experience

Operational execution

Supervisory experience

Retail leadership

Education

High school diploma or GED

Job description

Bath & Body Works in Lancaster, OH is seeking a Supervisor to partner with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across the store.

Our store leaders are retail and customer-savvy, dedicated brand ambassadors who thrive on connecting with customers, coaching teams, and executing store operations with integrity and energy.