Retail Supervisor: Lead Service & Sales

Total Wine & More; Richmond (VA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans

401(k) plan

Disability & life insurance

Parental leave

Pet insurance

Tuition assistance

Career training

Consumer classes

& More!

Job summary

Total Wine & More in Richmond, VA is seeking a Supervisor to support store operations, help build a sales and service culture, and lead by example in delivering best-in-class service for our customers. You will work with store management to drive sales and ensure compliance with alcohol regulations.

The role requires 1–3 years of supervisory retail experience, strong interpersonal skills, and familiarity with POS and inventory software.

Qualifications

• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• 1–3 years of supervisory experience in retail.

Responsibilities

• Support service team, merchandising and front-end operations to drive sales and KPIs.
• Lead by example to deliver outstanding customer service and resolve issues.
• Supervise and train team members, focusing on product knowledge and sales skills.
• Ensure compliance with all laws related to alcohol sales and maintain a safe store environment.

Skills

Interpersonal skills

Team leadership

Customer issue resolution

Retail supervisory experience

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Total Wine & More in Richmond, VA is seeking a Supervisor to support store operations, help build a sales and service culture, and lead by example in delivering best-in-class service for our customers. You will work with store management to drive sales and ensure compliance with alcohol regulations.

The role requires 1–3 years of supervisory retail experience, strong interpersonal skills, and familiarity with POS and inventory software.