Merchandising & Guest Experience Supervisor

Total Wine & More; Alexandria (VA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Health care plans

401(k)

Discounts

Career development & product training

Tuition assistance

Job summary

Total Wine & More in Alexandria, VA seeks a Supervisor to support management, oversee service and front-end operations, and help build a sales-driven, knowledgeable store environment. You will mentor staff and ensure a welcoming atmosphere while upholding alcohol sales regulations.

The role requires 1+ year supervisory experience in retail, strong teamwork, and flexibility to work evenings/weekends. Benefits include PTO, health plans, and 401(k). Safe, compliant store operations are emphasized.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years retail experience with 1+ year in a supervisory role.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point-of-sale systems and inventory software.

Responsibilities

• Supervise team members and support training and development.
• Support store operations and drive a sales/service culture.
• Lead by example to deliver best-in-class customer service.
• Ensure compliance with laws related to alcohol sales and maintain safety standards.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team player

Customer issue resolution

Coaching peers

Education

High school diploma

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Alexandria, VA seeks a Supervisor to support management, oversee service and front-end operations, and help build a sales-driven, knowledgeable store environment. You will mentor staff and ensure a welcoming atmosphere while upholding alcohol sales regulations.

The role requires 1+ year supervisory experience in retail, strong teamwork, and flexibility to work evenings/weekends. Benefits include PTO, health plans, and 401(k). Safe, compliant store operations are emphasized.