Retail Team Lead: Develop Talent & Elevate Service

Bath & Body Works; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

DailyPay

40% merchandise discount

401k with company match

EAP mental health support

Tuition reimbursement

Associate stock purchase program with?

Job summary

Bath & Body Works in the United States is seeking a motivated Supervisor to partner with the Store Manager in developing outstanding associates and delivering exceptional customer experiences. You will lead daily operations, coaching teams, and driving sales while maintaining brand standards and a safe, engaging store environment.

The role emphasizes leadership, hands-on coaching, and adapting to peak times, weekends, and holidays.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as Manager on Duty and address customer experience, vendor relationships, or maintenance issues.
• Partner with Sales Leadership Team to support action plans to improve results and ensure execution of operational activities.
• Perform opening and closing routines including bank deposits, receipt of shipment, and disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback to managers.
• Lead in-store customer experiences through selling behaviors rooted in Our Values and product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, and recommending products.

Skills

Sales leadership

Customer experience

Retail supervision

Coaching

Communication

De-escalation

Flexibility

Availability for peak times

Education

High school diploma, GED certificate, or Relevant Work Experience

Job description

Bath & Body Works in the United States is seeking a motivated Supervisor to partner with the Store Manager in developing outstanding associates and delivering exceptional customer experiences. You will lead daily operations, coaching teams, and driving sales while maintaining brand standards and a safe, engaging store environment.

The role emphasizes leadership, hands-on coaching, and adapting to peak times, weekends, and holidays.