Retail Supervisor & Keyholder – Lead Service & Growth

Nevada Fine Wine & Spirits LLC; United States; Sur place; USD 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Health care plans

401(k) plan

Career development & product training

Discounts on store products

Résumé du poste

Total Wine & More is seeking a dedicated Supervisor to support store operations, foster a best-in-class service culture, and help build a distinctive beverage-focused experience for customers. You will report to the store management team and act as a hands-on leader on the shop floor.

You will oversee service, merchandising, and front-end operations, driving sales and monitoring KPIs, while coaching staff and ensuring compliance with alcohol regulations.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsabilités

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Connaissances

Interpersonal skills

Team player mindset

Customer issue resolution

Coaching peers

Formation

High school diploma

Outils

POS systems

Inventory software

Description du poste

Total Wine & More is seeking a dedicated Supervisor to support store operations, foster a best-in-class service culture, and help build a distinctive beverage-focused experience for customers. You will report to the store management team and act as a hands-on leader on the shop floor.

You will oversee service, merchandising, and front-end operations, driving sales and monitoring KPIs, while coaching staff and ensuring compliance with alcohol regulations.