Customer Experience Supervisor & Keyholder

Arizona Fine Wine and Spirits, LLC; Liberty Township (OH); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

PTO

Store discounts

Health care plans

401(k)

Disability & life insurance

Paid parental leave

Pet insurance

Tuition assistance

Career development & training

Consumer classes

Job summary

Total Wine & More is seeking a Supervisor to assist the store management team in growing our brand and delivering best-in-class service. You will support store operations, help develop a sales culture, and lead by example in a busy retail environment focused on alcohol and related products.

The role requires 1–3 years of supervisory experience in retail, strong interpersonal skills, and the ability to work a flexible schedule including evenings and weekends. You will report to store management.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience; 1+ year in a supervisory role within a retail setting.

Responsibilities

• Deliver outstanding customer service by leading by example and resolving issues.
• Supervise team members and support training to enhance product knowledge and sales skills.
• Ensure adherence to all laws related to sale of alcohol and maintain a safe, compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Support service team, merchandising and front-end operations to drive sales and KPIs.

Skills

Customer service

Leadership

Interpersonal skills

Coaching

Education

High school diploma

Tools

POS systems

Inventory software

Job description

Total Wine & More is seeking a Supervisor to assist the store management team in growing our brand and delivering best-in-class service. You will support store operations, help develop a sales culture, and lead by example in a busy retail environment focused on alcohol and related products.

The role requires 1–3 years of supervisory experience in retail, strong interpersonal skills, and the ability to work a flexible schedule including evenings and weekends. You will report to store management.