Store Sales Supervisor: Lead Service & Growth

Total-Wine-; Shrewsbury (MA); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Generous store discounts

Health care plans

401(k)

Disability & life insurance coverage

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Résumé du poste

Total Wine & More is seeking a Supervisor to assist the store management team in growing our brand and delivering best-in-class service. You will support store operations and help build a sales and service culture, while fostering a knowledgeable, welcoming atmosphere for customers.

You will supervise team members, help train and develop staff, and ensure compliance with alcohol laws. This full-time, on-site role offers a comprehensive benefits package and opportunities for career growth.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven supervisory experience in retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with the point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsabilités

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Connaissances

Supervisory experience

Interpersonal skills

Customer issue resolution

Leadership coaching

Flexible schedule

Formation

High school diploma or equivalent

Outils

POS systems

Inventory management software

Description du poste

Total Wine & More is seeking a Supervisor to assist the store management team in growing our brand and delivering best-in-class service. You will support store operations and help build a sales and service culture, while fostering a knowledgeable, welcoming atmosphere for customers.

You will supervise team members, help train and develop staff, and ensure compliance with alcohol laws. This full-time, on-site role offers a comprehensive benefits package and opportunities for career growth.