Retail Store Team Lead — Customer Experience

VF Corp.; Farmington (CT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Annual incentive plan

Sales incentive/commission potential

Job summary

The North Face in Farmington, CT is seeking a Supervisor to support leadership, drive superior customer experiences, and ensure store operational excellence in a fast-paced retail environment. You will coach teams, manage daily operations, and help maximize profitability while upholding brand standards and a positive workplace culture.

The role emphasizes coaching, performance tracking, and hands-on leadership to deliver exceptional service and meet store objectives.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred; hands-on experience valued.

Responsibilities

• Deliver high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs and individual goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Store leadership

Coaching

Customer engagement

Communication

Problem solving

Independent work

Retail software

Education

High School Diploma

Tools

Word processing

Spreadsheets

Retail software tools

Job description

The North Face in Farmington, CT is seeking a Supervisor to support leadership, drive superior customer experiences, and ensure store operational excellence in a fast-paced retail environment. You will coach teams, manage daily operations, and help maximize profitability while upholding brand standards and a positive workplace culture.

The role emphasizes coaching, performance tracking, and hands-on leadership to deliver exceptional service and meet store objectives.