Retail Store Supervisor & Customer Experience Leader

S&G Stores; Fowlerville (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

S&G Stores is seeking an Assistant Manager to support the store manager in daily operations, ensuring efficiency, policy compliance, and strong asset controls. You will lead a team, drive sales, and maintain an inviting store environment for customers.

Responsibilities include directing staff, enforcing policies, managing merchandising, and assisting with performance reviews. A background in retail and supervisory training is preferred.

Qualifications

• High School Diploma or GED.
• Retail experience / Customer Service Experience Required
• Previous supervisory experience preferred
• Completion of the Assistant Store Manager Training program and other relevant Company required training programs and required certifications
• Good understanding of Company systems and technology
• Excellent communication skills and the ability to research and resolve issues
• Knowledge of retail business management practices
• Knowledge of all types of store transactions and related programs
• Knowledge of ways to handle customer and employee injuries, incidents and accidents (Physical Job)

Responsibilities

• Provides customer service leadership and direction for entire store and team of employees working in the same location
• Ensures that employees follow all Company policies
• Promotes and maintains a clean and organized store appearance inside and out
• Fosters an environment focused on customer service and satisfaction
• Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
• Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement
• Ensures the store maximizes sales and educates staff on selling initiatives
• Monitors store activities to ensure that transactions are taking place in the proper manner
• Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products
• Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion

Skills

Customer service leadership

Team leadership

Communication skills

Problem solving

Education

High School Diploma or GED

Retail experience / Customer Service experience

Supervisory experience preferred

Assistant Store Manager Training program

Company required trainings and certifications

Tools

Retail systems knowledge

Job description

S&G Stores is seeking an Assistant Manager to support the store manager in daily operations, ensuring efficiency, policy compliance, and strong asset controls. You will lead a team, drive sales, and maintain an inviting store environment for customers.

Responsibilities include directing staff, enforcing policies, managing merchandising, and assisting with performance reviews. A background in retail and supervisory training is preferred.