Retail Customer Experience Lead

S&G Stores; Whitmore Lake (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

S&G Stores is seeking a dedicated team member to support the store manager and ensure smooth day-to-day operations in a fast paced retail environment.

The role emphasizes customer service excellence, adherence to company policies, and effective merchandising. You will participate in restocking, cash handling, and maintaining store presentation across shifts, including weekends and holidays.

Qualifications

• Customer service experience in a retail environment.
• Ability to lead and assist customers and staff as needed.
• Familiarity with store policies and procedures.

Responsibilities

• Support store manager to ensure efficient store operations.
• Greet and assist customers with a focus on service quality.
• Ensure compliance with company policies and merchandising standards.
• Maintain clean and organized store appearance inside and out.
• Process transactions accurately and securely.
• Assist with planogram maintenance and sign placement.
• Rotate foodservice products to keep items fresh.
• Monitor transactions for proper procedures and integrity.
• Respond to emergencies for customer and staff safety.
• Unload trucks for restocking the store.

Skills

Customer service

Retail experience

Leadership

Job description

S&G Stores is seeking a dedicated team member to support the store manager and ensure smooth day-to-day operations in a fast paced retail environment.

The role emphasizes customer service excellence, adherence to company policies, and effective merchandising. You will participate in restocking, cash handling, and maintaining store presentation across shifts, including weekends and holidays.