Retail Store Lead—Customer Experience & Ops

Goodwill Industries Group; Elkhart (IN); On-site; USD 23,000 - 26,000; Full time

Job summary

Goodwill Industries Group in Elkhart, IN is seeking a Store Operations Leader to manage daily store activities, drive customer satisfaction, and ensure efficient inventory and sales processes. You will report to the Store Manager and lead a team across multiple departments in a fast-paced retail environment.

The role emphasizes staff development, policy adherence, safety, and proactive problem solving to maintain a welcoming shopping experience.

Qualifications

• Experience supervising retail staff and driving performance.
• Proven ability to hire and train staff.
• Strong communication and customer service skills.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation to travel to multiple job sites.

Responsibilities

• Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.
• Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.
• Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.
• Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.
• Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.
• Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.
• Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.
• Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats.
• Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.
• Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.
• Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.
• Other duties as assigned by supervisor.

Skills

Supervisory leadership

Customer service

Communication

Background check

Transportation required

Education

High school diploma or equivalent

Job description

Goodwill Industries Group in Elkhart, IN is seeking a Store Operations Leader to manage daily store activities, drive customer satisfaction, and ensure efficient inventory and sales processes. You will report to the Store Manager and lead a team across multiple departments in a fast-paced retail environment.

The role emphasizes staff development, policy adherence, safety, and proactive problem solving to maintain a welcoming shopping experience.