Retail Store Specialist: Elevate Customer Experience & Merch

External Ocean State Job Lot; Litchfield (CT); On-site; USD 24,000 - 26,000; Part time

Benefits offered by this job

Associate discount 30%

Wellbeing time

Paid time off

Health & Wellness

FSA

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot in Litchfield, CT is seeking a part-time Store Specialist to deliver outstanding customer experiences and manage assigned areas and POS transactions. You will work on-site, merchandise with Company guidelines, and supervise assigned associates while upholding store policies.

The role requires basic math, clear communication, and availability for nights and weekends. 18+ years old; prior retail experience preferred. Candidates benefit from shop discounts and company perks.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier experience

Merchandising

Communication skills

Job description

Ocean State Job Lot in Litchfield, CT is seeking a part-time Store Specialist to deliver outstanding customer experiences and manage assigned areas and POS transactions. You will work on-site, merchandise with Company guidelines, and supervise assigned associates while upholding store policies.

The role requires basic math, clear communication, and availability for nights and weekends. 18+ years old; prior retail experience preferred. Candidates benefit from shop discounts and company perks.