Retail Merchandising & Customer Experience Specialist

Ocean State; Peterborough (NH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off

Comprehensive Health & Wellness

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Profit Sharing Bonus

401K

OSJL Vacations & Various Discounts at…

Job summary

Ocean State Job Lot is seeking a Store Specialist to deliver a positive customer experience, handle complex POS transactions, and ensure smooth merchandising of assigned areas, while guiding associates and aligning with company policies.

The role emphasizes customer service, accurate transactions, and maintaining display standards, with opportunities for growth and benefits as a full-time team member.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier

Communication skills

Job description

Ocean State Job Lot is seeking a Store Specialist to deliver a positive customer experience, handle complex POS transactions, and ensure smooth merchandising of assigned areas, while guiding associates and aligning with company policies.

The role emphasizes customer service, accurate transactions, and maintaining display standards, with opportunities for growth and benefits as a full-time team member.