Retail Store Specialist: Customer Experience & Merchandising

Ocean State

Windsor Locks (CT)

On-site

USD 23,000 - 26,000

Full time

6 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Paid Time Off

Health Insurance

FSA

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot in Windsor Locks, CT, seeks a Store Specialist to deliver exceptional customer service, handle complex POS transactions, and ensure merchandising standards across assigned areas. This role also provides oversight of associates and activities to support store operations.

Full-time availability including nights and weekends is required; must be 18+ and able to lift up to 35 lbs. Eligible for great benefits, including a 30% associate discount, PTO, health coverage, and flexible

Qualifications

Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.

Responsibilities

Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
Train and coordinate assigned associates, manage breaks according to policy and regulations.
Communicate issues and improvement opportunities to store leadership.
Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
Handle daily damages and returns according to established procedures.