Retail Store Specialist: Customer Experience & Merchandising

Ocean-State-Job-Lot; Salem (NH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off

Comprehensive Health & Wellness

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot in Salem, NH is seeking a Store Specialist to create a positive customer experience. You will handle customer service, process complex point-of-sale transactions, and ensure smooth operation and merchandising of assigned areas.

You will supervise assigned associates, train staff, and uphold Company policies and merchandising guidelines. The role requires availability to work nights and weekends and a willingness to lift up to 35 lbs.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the TRY model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Merchandising

Cashier experience

Job description

Ocean State Job Lot in Salem, NH is seeking a Store Specialist to create a positive customer experience. You will handle customer service, process complex point-of-sale transactions, and ensure smooth operation and merchandising of assigned areas.

You will supervise assigned associates, train staff, and uphold Company policies and merchandising guidelines. The role requires availability to work nights and weekends and a willingness to lift up to 35 lbs.