Store Specialist - Customer Experience & Merchandising

Ocean State Job Lot; Walpole (NH); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time

Care.com Access

Paid Time Off

Health & Wellness

FSA

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot is hiring a Store Specialist to deliver a positive customer experience, handle complex POS transactions, and ensure merchandising standards across assigned areas. You will supervise associates, assist customers, and support store operations in a fast-paced retail environment.

Full-time associates enjoy a comprehensive benefits package, including a 30% employee discount, paid time off, health coverage, and opportunities for career growth.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier experience

Merchandising

Basic math

Verbal communication

Written communication

Job description

Ocean State Job Lot is hiring a Store Specialist to deliver a positive customer experience, handle complex POS transactions, and ensure merchandising standards across assigned areas. You will supervise associates, assist customers, and support store operations in a fast-paced retail environment.

Full-time associates enjoy a comprehensive benefits package, including a 30% employee discount, paid time off, health coverage, and opportunities for career growth.